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F A Q :

Q1: Do you have MOQ?

A: It depends on different products and can be negotiated. The larger your order quantity, the more competitive the unit price will be.

Q2: Should the customer pay the delivery fee? How much is it?

A: Yes, customers need to bear the sample delivery fee since many sample requests are arranged separately. If you have a forwarding

agent in China, we can deliver the goods to your agent’s warehouse. If not, we will choose the most cost-effective shipping option in China for you.

Q3: Can you provide product customization?

A: Yes, we offer customized services. Customers need to bear the mold opening fee.

Q4: How long is your delivery time?

A: Generally, delivery takes 2–3 days for in-stock items. For out-of-stock orders, it takes 5–7 days, depending on your order quantity.

Q5: What is your payment term?

A: We mainly accept T/T and Credit Card payment. The standard term is 40% deposit in advance and 60% balance paid before shipment.

For orders less than $5000, 100% full advance payment is required. Other payment methods can be further discussed.

Q6: How about your after-sales service?

A:1.We strictly keep the product quality consistent with your confirmed samples. If any quality problem occurs, we will communicate and

solve it with you as soon as possible.

2.We use solid packaging to fully ensure the safety of goods during transportation.

3.We track the whole process from production to shipment, and we will help solve any related problems for customers.

Q7: When can I get a price?

A: We usually send you the official quotation within 24 hours after receiving your inquiry.

Q8: Are you a trading company or manufacturer?

A: We are a professional manufacturer with our own factory.